Terms & Conditions – Professional Cleaning Services

Thank you for choosing Magis Cleaning. By booking and using our services, you agree to the following Terms & Conditions.

1. Payment Terms

New Clients: Payment must be made immediately after the service is completed.
Regular Clients: Payment must be settled on the same day by the evening, unless otherwise agreed in advance.
End of Tenancy Cleaning: A 50% deposit is required to confirm the booking, with the remaining 50% due the day before the scheduled service.
Late Payments: A £5 late fee will be added for payments not received within 24 hours after the service.
For each additional day of delay, a 1% daily interest charge will be applied to the outstanding balance.
Proof of Payment: If you have sent a payment but it has not been received, proof of payment may be required to avoid late fees.

We appreciate your understanding and cooperation in keeping payments on time.

2. Cancellation Policy

Clients should inform us as soon as possible if they wish to cancel or postpone a service.

Cancellations made less than 24 hours before the scheduled service are subject to full payment, as we are unable to secure a replacement booking within that time.
Regular Cleaning Appointments: Regular cleaning appointments are reserved on a recurring basis. If a client repeatedly cancels or postpones scheduled appointments, Magis Cleaning reserves the right to withdraw the regular cleaning slot and offer it to another client.
If a client wishes to retain their regular cleaning slot following repeated cancellations or postponements, the scheduled appointment may be charged in full, even when more than 24 hours’ notice is given.

3. Access to Rooms During Cleaning

Clients who work from home are kindly asked to ensure that all rooms they would like cleaned are accessible when our cleaner arrives.

If a room is occupied or a meeting is taking place, our cleaner will continue with other areas of the property rather than wait for the room to become available.
We are happy to clean the room when it becomes available, provided this does not disrupt the planned cleaning schedule.
Our cleaners are not expected to wait for meetings, calls or breaks to finish, return to a room later, or interrupt the cleaning schedule to accommodate the client's working arrangements.
If a room has a closed door and it is clear that the client is working or attending a meeting, our cleaner will not knock or interrupt the client to ask whether the room can be cleaned.
The room may therefore remain uncleaned during that visit.
Clients are responsible for ensuring that any rooms they wish to have cleaned are available during the scheduled cleaning appointment.
If access to a room is not provided, we cannot guarantee that the room will be cleaned later during the same visit.
Our cleaning team works to a planned schedule and cannot extend the appointment or wait for access to individual rooms.

4. Photos and Anonymity

We may take before-and-after photos of cleaning areas for quality control and to document the condition of the property before and after the service.

With the client's consent, selected photos may also be used on our website or social media for marketing purposes.
Any published photos will be kept anonymous and will not include personal information or identifying details.
Clients who do not wish their photos to be used for marketing purposes can inform us at any time.
This will not affect the cleaning service provided.

5. Complaints and Adjustments

We aim to provide a high standard of service. If you are not satisfied with any aspect of the cleaning, please contact us as soon as possible.

Any concerns regarding the quality of the cleaning must be reported on the day of the service or by 9:00 am the following morning.
This allows us to review the concern while the condition of the property is still directly related to the cleaning service provided.
Where appropriate, we may offer a re-clean or reasonable adjustment to address the issue.
Complaints or requests for re-cleaning reported after this time may not be accepted, as we cannot reasonably verify whether the issue relates to the cleaning service or circumstances occurring after the service.
We cannot be held responsible for areas that were inaccessible or unavailable to our cleaner during the scheduled cleaning appointment.

6. Property Access

Clients are responsible for ensuring that we have access to the property at the agreed time.

If access cannot be granted at the scheduled time, the service may be subject to full payment.
Clients should ensure that keys, access codes or other necessary access arrangements are available before the scheduled appointment.
We cannot be responsible for delays caused by unavailable or incorrect access arrangements.

7. Health and Safety

For safety reasons, we do not handle hazardous materials or clean areas that pose a health risk.

Clients should inform us in advance of any such concerns.
Tasks requiring access to difficult-to-reach areas are not included in standard cleaning and will only be performed as part of a deep cleaning service.
Our cleaners may refuse any task they reasonably consider unsafe.

8. Client Responsibility for Property

We handle all items with reasonable care. However, we are not responsible for damage caused by:

existing wear and tear;
pre-existing damage;
fragile, unstable or defective items;
improperly installed or secured fixtures or fittings.

Clients should secure or remove valuable, fragile or sentimental items before cleaning.

9. Cleaning Supplies and Equipment

We provide our own professional cleaning products and basic cleaning equipment.

If you have specific products you would like us to use, please let us know in advance.
Clients should provide any specialist products or equipment they specifically request us to use, unless otherwise agreed.

10. Additional Services and Charges

Any requests for additional services beyond the originally agreed scope may incur extra charges.

Clients will be informed of any additional costs before the additional work is carried out.
Additional work will only be undertaken once the client has agreed to the applicable charge.

11. Holiday and Weekend Surcharges

Services scheduled on public holidays or weekends may incur an additional fee.

Clients will be informed of any applicable surcharge at the time of booking.

12. Footwear Policy

For safety and hygiene reasons, our cleaners do not remove their footwear while cleaning.

Our cleaning shoes are designated for indoor use only.
They are never worn outside and are kept clean and suitable for use inside clients' homes.

13. Deposit for Deep Cleaning Services

A 50% deposit is required to secure a booking for a deep cleaning service.

The remaining balance is due according to the payment terms agreed at the time of booking.
The booking is not confirmed until the required deposit has been received.

14. Non-Solicitation of Staff

The client agrees not to employ, directly or indirectly, any employee of Magis Cleaning for cleaning services outside of our company's agreement.

This restriction applies during the period of service and for 12 months after the service has ended.
In the event of a breach, the client agrees to pay a contractual penalty of £500.

15. Service Cancellations by Magis Cleaning

In the event of staff illness or unforeseen circumstances beyond our control, we reserve the right to cancel or reschedule the service.

We will notify the client as soon as possible.
We will do our best to offer an alternative date or arrange suitable cover where possible.
We appreciate your understanding in such situations.

By booking and using our services, you confirm that you have read, understood and agreed to these Terms & Conditions.

Thank you for choosing Magis Cleaning!